Returns & Exchanges

Due to the perishable nature of our artisanal cookies, we cannot accept physical returns; however, we are committed to ensuring every bite is perfect. If your order arrives damaged or incorrect, please reach out to our support squad within 48 hours for a full replacement or store credit.

Return Process

• 1.
  Inspect Your Haul

  Examine your cookie delivery immediately upon arrival to ensure all treats are present and in pristine condition.

• 2.
  Document the Evidence

  If there are any issues, snap a clear photo of the damaged cookies and the original packaging to help us investigate the mishap.

• 3.
  Contact the Cartel

  Email our support team with your order number and the photos within 2 days of delivery to initiate a claim.

• 4.
  Get Your Fix

  Once approved, we will ship out a fresh batch of cookies immediately or issue a digital gift card for your next craving.